77vet's Privacy Policy —
Complete Protection of Your Information

1. Introduction & Purpose

77vet is committed to ensuring a safe and reliable online gaming environment for players in Bangladesh. The main purpose of this privacy policy is to inform you about what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information.

Your privacy is a fundamental right to us. 77vet never sells or misuses your personal information with unauthorized third parties. Our platform uses SSL encryption technology, which keeps your data encrypted at all times.

2. What Information Is Collected

When you open an account on the 77vet platform, carry out transactions, or use our services, we may collect various types of information. This information can be divided into two main categories:

a) Information You Provide

• Full name and date of birth (for age verification — for those aged 21 or above only)
• Email address and contact information
• Mobile number (linked to your bKash, Nagad, Rocket, or Upay account)
• Payment method details — specifically bKash, Nagad, Rocket, and Upay account numbers
• Password (stored in encrypted form; our staff can never view it directly)
• Documents provided for identity verification

b) Automatically Collected Information

• IP address and device identification information
• Browser type and operating system
• Logs of your activity on the platform (login times, game activity, betting history)
• Information collected through cookies and similar tracking technologies
• Transaction history and records of financial activity

3. Purpose of Using Information

77vet uses collected information only for defined, legitimate purposes. The main reasons your information is used are:

1. Account Management: To create, verify, and keep your account secure.
2. Service Delivery: To ensure smooth game operation, betting access, and live casino access.
3. Payment Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
4. Customer Support: To resolve your questions and issues, via 24/7 live chat and email.
5. Security & Fraud Prevention: To prevent unauthorized access to accounts and fraudulent activity.
6. Legal Compliance: To comply with applicable laws and regulations.
7. Service Improvement: To enhance the experience and performance of our platform.
8. Relevant Communications: To send important updates, bonus offers, and promotional information — but only with your consent.

4. Data Storage & Security

77vet follows the highest industry technical and organizational standards to protect your information.

Technical Security Measures

• SSL/TLS Encryption: All data sent to and received from the platform is encrypted.
• Data Encryption: Stored sensitive data — especially payment information — is protected with strong encryption.
• Secure Servers: Our servers operate in secure data centers where unauthorized access is strictly prohibited.
• Firewalls & Intrusion Detection: The latest technology is used to prevent cyber attacks.
• Regular Security Audits: Systems are regularly tested by third-party experts.

Data Retention Period

We retain your information for as long as your account is active and as required for legal or business purposes. Even after an account is closed, transaction records may be kept for a defined period to meet legal obligations. When information is no longer needed, it is securely deleted or anonymized.

5. Sharing Information with Third Parties

77vet never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

Permitted Sharing Cases

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Game Providers: Information necessary for game operation is shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
• Technology Partners: Trusted technology service providers that assist in running the platform — they may only use the information for their designated tasks.
• Legal Obligations: In the case of a court order or a legitimate request from a law enforcement authority.

6. Cookies & Tracking Technology

The 77vet platform uses cookies and similar technologies that improve your browsing experience and help the platform function correctly.

Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings) so you do not have to reset them each time.
• Analytics Cookies: Help us understand platform performance and usage patterns — this helps us improve our services.

You can control non-essential cookies by changing your browser settings. Please note that disabling some cookies may cause certain platform features to not work properly.

7. Your Rights & Controls

You have important rights over your own information at 77vet. We respect these rights and fulfill your requests as promptly as possible.

Your Core Rights

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that your information be used in a limited way for certain purposes.
• Right to Object: The right to opt out of marketing communications.
• Right to Portability: The right to receive a copy of your data in a structured format.

To exercise these rights, contact us at: [email protected] — or get 24/7 support through the platform's live chat.

8. Protection of Minors

The 77vet platform is for those aged 21 or above only. We do not knowingly collect or process information from minors. Age is verified at the time of account registration. If we become aware that a minor's information is in our system, we will immediately close that account and delete the information.

If you believe a minor is using our platform, please notify us at [email protected].

9. Steps in the Event of a Security Breach

If, despite all precautions, a security breach occurs and affects your information, 77vet will:

• Immediately take the necessary technical steps and bring the breach under control.
• Notify affected users as quickly as possible.
• Conduct an investigation and take steps to prevent similar incidents in the future.
• Provide the necessary guidance to help secure your account.

10. International Data Transfers

To provide our services, your information may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that those servers and systems comply with our privacy standards and maintain an equivalent level of protection for your information. Your data security is not compromised in any international data transfer.

11. Changes to This Policy

77vet may update this privacy policy from time to time. For significant changes, we will notify you via a notice on the platform. The "Last Updated" date shown at the top of the policy will always indicate the most recent version.

Continuing to use the platform after any changes means you have accepted the revised policy. We recommend that you revisit this page from time to time.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the following:

• Email: [email protected]
• Live Chat: Available 24/7 through the 77vet platform
• Language: Support is available in both Bengali and English

We promise to respond to any privacy-related request with full sincerity and will make no compromise on the protection of your information.