77vet FAQ — Answers to All Your Questions

77vet typically processes withdrawal requests within 1 hour. If it takes longer than 1 hour, first check your mobile wallet's internet connection and make sure the app is up to date. If the problem persists, contact us via live chat with your request reference number — our team will resolve it promptly.

The minimum withdrawal amount at 77vet is ৳500. Requests below this amount cannot be processed. This same limit applies to all methods — bKash, Nagad, Rocket, and Upay.

Yes, 77vet's withdrawal service runs 24 hours a day, 7 days a week. Whether it's the middle of the night or a Friday or Saturday, withdrawal requests are generally processed within 1 hour.

No. Under 77vet's security policy, the wallet number used for withdrawals must be registered in the account holder's own name. Sending funds to a third-party wallet is not possible. This is done to protect your account security and safeguard your funds.

To withdraw winnings from the welcome bonus, you must first meet the wagering requirement. You need to wager 15 times the bonus amount — on the bonus only, not the deposit. For example: if you receive a ৳1,000 bonus, your bonus winnings become withdrawable after you have placed ৳15,000 in bets. Once the requirement is met, follow the same process as a regular withdrawal.

77vet does not charge any deposit fee of its own. However, bKash, Nagad, Rocket, or Upay may apply their own transaction charges — these vary according to each mobile operator's policy. Check your wallet app for any potential charges before making a deposit.

Common reasons for a delayed deposit include: using an incorrect reference number, network issues, or a temporary delay from the mobile operator. Save the transaction screenshot or transaction ID and wait a few minutes. If the issue is not resolved, contact us via live chat with proof — the team will verify and resolve it quickly.

Select Nagad from 77vet's deposit page. Send the required amount (minimum ৳300) to the Nagad number shown, and enter your 77vet account ID in the reference field. Once the payment is confirmed, enter the transaction ID in the form to complete the deposit.

Select bKash on the deposit page, send money to the number provided on the site, and enter your user ID as the reference. Once the transaction is complete, copy the transaction ID from bKash's confirmation message and paste it into the deposit form. The minimum deposit is ৳300.

For a faster resolution, have the following ready before getting in touch: your 77vet account user ID, the date and transaction ID of the relevant transaction, a screenshot if possible, and a brief description of the issue. Providing this information upfront allows the support team to resolve your issue much more quickly.

Yes. 77vet's support team serves customers in both Bengali and English. Write in Bengali and you will receive a reply in Bengali — no need to worry about the language.

77vet offers two support channels — live chat directly from within the site, and email at [email protected]. Phone numbers and WhatsApp numbers are not shared; please use only these two channels for support.

77vet's customer support is available 24 hours a day, 7 days a week. Morning or midnight, public holiday or regular working day — send a message on live chat at any time and a representative will respond.

The KYC (Know Your Customer) process protects your account from unauthorized access and fraud. It confirms that you are the owner of your account and that transactions are being made under your own name on the wallet. It is part of operating a secure and fair platform.

A verification request typically comes the first time you make a large withdrawal, or when unusual activity is detected on your account. In some cases, verification may be requested shortly after registration. The support team will let you know via email or live chat what documents are required.

77vet uses SSL encryption to keep all documents secure. Uploaded images or scanned copies are used solely for the verification process and are not shared with third parties. See our privacy policy for more details.

If verification is rejected, the reason is usually communicated by email. The most common reasons are: the image is unclear, the document's date has expired, or the name does not match the account. Read the reason for rejection, correct the document, and resubmit through support.

Yes, this is very important. The name registered on your 77vet account must exactly match the name on the bKash, Nagad, Rocket, or Upay wallet you are transacting with. If the names do not match, your withdrawal may be held up.

First, check that your phone number or username and password have been typed correctly (make sure Caps Lock is off). Clear your browser's cache and cookies and try again. If that does not work, use the password reset option or get help via live chat.

To change personal information, contact support directly via live chat or email. Identity verification may be required before the change is approved. The ability to edit your profile yourself is kept limited for security reasons.

No. Under 77vet's rules, each player is allowed only one account. If multiple accounts are detected, both accounts may be suspended and bonuses are at risk of being cancelled. If you are having trouble accessing an existing account, contact support for help.

Click the "Forgot password?" option on the login page and enter your registered mobile number or email. A verification code will be sent — use it to create a new password. If you have trouble with the process, get help via live chat support.

When logging in from a new device, a verification code may be sent for security purposes. The code will arrive at your registered mobile number or email. Confirming with the code will log you in normally. For a recognized device, no extra steps will be needed afterwards.